Hard Rock Cafe Om Case free essay sample

In this paper I will try and issues the 1 0 decisions Hard Rock Cafe © has gotten right in making it one of the most successful companies in the service industry. Taking a look a Hard Rock Cafe ©s service quality and product design, it is easy to understand how they have achieved such a high rate of success. Their product design is based off of something that definitely was a hit 30 years ago and will be a hit for the foreseeable future; Rock-N-RoIl. The simple logo of the words Hard Rock is enough for rock-n-roll enthusiasts.They pride themselves on service quality by conducting surveys on a regular basis based on a scale of 1-7; with 7 being excellent. Anything less than a 7 is considered a failure. Hard Rock Cafe ©s Orlando Studio employs about 400 people and serve around 3500 meals per day with there menu expanding and changing to keep up with alternating trends and lifestyles. We will write a custom essay sample on Hard Rock Cafe Om Case or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Quality management is an important factor as well in regard to the success of Hard Rock Cafe ©.Of course this is subject to change due to seasonal demand of tourists as well as the process and capacity design of each individual restaurant. Hard Rock Cafe © is always undergoing changes to accommodate its environment. They are now focusing on live music inside of restaurants; which means they will change every once or son often to accommodate the music industrys hot artists. The location of the Hard Rock Cafe ©s around the world is astounding. I myself was in Mambas, Kenya in 1 993 and visited a Hard Rock Cafe © and had a wonderful time.They are always new location based off of the trends of rock n roll. Some may think that rock n roll needs the Hard Rock cafe © just as much as it needs them. They have just recently opened one up in Beijing China on June 6, 2008 according to its website. Combined Each Hard Rock Cafe © is unique and has no back room or little stock room to speak of; so they have to turn their product quickly. Getting the perishable items to each cafe © isnt whats challenging. The challenge is keeping enough illegible souvenirs in stock to accommodate its customers.